Delivery

justebikes-delivery

Commissioned and road tested e-bike

Before being delivered your electric bike is checked and road-tested by our expert staff to make sure everything is perfect.

Fully assembled and delivered direct to you by our expert staff

We don’t believe your e-bike experience should begin with a white van dropping off a brown cardboard box. This is a whole different delivery experience – our experienced staff will gladly spend time with you to make sure you’re happy with your choice and understand all its features, so be ready to put the kettle on!

no brown box delivery1

One of our team will deliver your e-bike to your door fully assembled and tested at a pre-arranged time, and will work with you to ensure every thing is perfectly adjusted to suit your size and preferred riding style before that all-important test ride.

After your test ride, when everything has been fine-tuned to your liking and you are comfortable with your e-bike we will fit any accessories you may have ordered – or those you might already have – a favourite old saddle perhaps, a particular bell, or pair of trusted hand-me-down panniers.

Only when we are certain you are completely confident in your e-bike choice and understand how everything works will we leave you to enjoy your new found freedom.

The cost of this personal service varies depending on your location and whether you would prefer evening or weekend delivery, please email or telephone us for an estimate.

No quibble 100% money-back guarantee:

In the unlikely event that you’re not 100% delighted with your e-bike after the test-ride we simply take it back and either return later with alternative model of your choosing, or give you a 100% refund*.

*Note: After you have inspected the bike, completed the test ride and agreed that this is the right bike for you, the sale will be complete. Please be sure you are happy with everything before we leave as we cannot accept returns once our delivery staff have driven away unless the e-bike can been shown to have a design or manufacturing fault. We then retain the right to determine the appropriate remedy, be that on-site repair or replacement of a part, a replacement electric bike, or full or partial refund. If the reason you decide not to accept the bike could have been established easily before you ordered it (eg order a white bike and later decide you prefer black) we reserve the right to make reasonable charges for delivery and or any work done to the bike prior to delivery.

Parts and labour warranty:

A solid manufacturers warranty is a key benefit of choosing one of our quality European made e-bikes. In the unlikely event that a component fails a replacement will shipped to us from Holland or Germany, usually within 24hrs, and fitted free of charge either at our Suffolk workshop, or at your home if you have purchased our on-site service option.

Note: All our e-bikes carry a minimum two year warranty; please see e-bike specification table for model-specific variations.

Evening and weekend delivery:

Because few of us are at home during working hours these days, we offer the option of our personal home delivery service on Saturdays and Sundays, and evenings during the week.

On-site service:

Convenient dates for your service visits are arranged with our staff when we deliver your bike.

Experience has taught us that regular preventative maintenance is much better than simply reacting to problems as and when they occur. By choosing our on-site service option you’ll have the peace of mind that potential problems are likely to be identified and dealt with before they arise, thereby helping ensure your e-bike is safe and in good working order.

In the unlikely event that an unexpected problem arises – for example a puncture or broken front light – simply call or email us to bring forward a scheduled service and we will visit and carry out repairs.

Note: If you would prefer to bring your e-bike to our Suffolk workshop for servicing, the cost is £40 plus VAT.