Frequently Asked Questions

Can I try before I buy?
How can I keep my e-bike secure?
How much setting up is required?
How do I get my e-bike serviced?
How often should my e-bike be serviced?
Do you have a helpline?
Do you supply spare parts?
Why don’t Justebikes sell cheaper e-bikes?
How can I pay for my e-bike?
When will I receive my e-bike?
How do e-bikes work?
How fast will it go?
How far will it go?
How hard do I have to pedal?
How long does it take to recharge the battery?
How much does it cost to recharge the battery?
Do I need a license? Do I have to pay for road tax or an MOT, wear a cycle helmet, or take out insurance?
How old do I need to be to ride an e-bike?
I’m in a hurry! How do I get faster delivery?
How will I know my order was placed successfully?
If I change my mind can I cancel my order?
Can I take my e-bike on a train?
If the lights are powered by the e-bike’s main battery, what happens when the battery runs out?
Does the extra weight make it difficult to cycle without assistance?
Do e-bikes recharge their batteries when you pedal? Or when you brake?

 

Do you stock electric mountain bikes?

We stock a wide range of quality electric mountain bikes from big brands HERCULES and BULLS and ROTWILD. Many feature the most powerful motor from BROSE coupled to the highest capacity 650Wh battery – unstoppable!

Do you stock folding electric bikes?

We carry light weight high quality folding electric bikes from QUIPPLAN and HERCULES.

Do you offer e-bikes through the Cycle to Work scheme?

All of our electric bikes are available through the government’s cycle to work scheme. In many cases this can reduce the costs of an electric bike by 40%. Please contact our London, Suffolk or Leicester electric bike shops for a quote and further details.

 

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Can I try before I buy?

Yes. 

You are very welcome to visit our London, Leiston or Leicester showrooms and test ride any of our e-bikes, but if you’d rather not make the journey to Suffolk or London you can test ride your e-bike when it is delivered by our expert staff. If for some reason you’re not happy with it we will give you a 100% quibble-free refund. (see our ‘Service Packages’ for more details on delivery and test ride options).

*Note: If the reason you decide not to accept the bike could have been established easily before you ordered it (eg order a white bike and decide you prefer black) we reserve the right to make reasonable charges for setup/delivery/collection and any work done to the bike after the order was placed.

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How can I keep my e-bike secure?

Electronic security – SPARTA models:

The removable display unit fitted to all Sparta  e-bikes (with the exception of the SPARTA E-Motion models functions as an electronic immobiliser – once removed the bike won’t go.

In the unlikely event that your e-bike is stolen the only way to make it work again is for us to fit and register a new display unit. To do this your e-bike must be connected to our computer terminal, whereupon computer software automatically interrogates the motor and battery for the rightful owner’s details (these are stored in the display unit, motor and battery when we first register the e-bike). If it is not you standing with a cup of tea watching this intriguing process we will not fit a new immobiliser. We will contact you to tell you your e-bike has been ‘found’, and the police to report the incident.

Mechanical security – Almost all models:

With just a few exceptions all our e-bikes have built-in hardened steel mechanical rear wheel locks. These are deigned to work in conjunction with a special chain (see Accessories), one end of which fits neatly into the body of the lock, while the other is secured to a sturdy post or bike rack. Our e-bikes are supplied with two keys.

In the unlikely event that your e-bike is stolen the only way to make it work again is for us to supply and fit a new display unit – available only from the manufacturer having first verified the rightful owner’s details

Note: In all the years we have been selling, hiring and leasing e-bikes we have not had or heard of one being pinched.

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How much setting up is required?

None.

Unless you specify otherwise your bike will delivered to your door fully assembled and tested. If you chose to have your e-bike delivered by hand (not via courier) our staff will spend time with you making sure everything is adjusted perfectly to suit your preferred riding position and style.

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How often should my e-bike be serviced?

We recommend servicing once a year or every 3000 km, whichever occurs sooner.

Our manufacturers regularly release software updates for their e-bikes – it is not essential to upgrade your e-bike but it will improve performance and efficiency.  The latest software version is installed as a matter of course when we service your bike. 

Our e-bikes are built to a quality standard – not a price, so will last a lifetime if well maintained, so do check things like tyre condition and pressures, chain lubrication, brake adjustment and control cables regularly.

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Do you have a helpline?

Yes.
Telephone: 01728 830 817 or 0208 960 9848
Email: info@justebikes.co.uk

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Do you supply spare parts?

Yes.

We can supply and fit spare parts for all our e-bikes including replacement batteries and chargers. One of the great advantages of buying (and selling!) quality EU manufactured e-bikes is the speed with which spare parts arrive – usually next day by DHL or UPS. And they always fit.

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Why don’t Justebikes sell cheaper e-bikes?

Because they perform poorly and have proven unreliable!! – so cost much more in the long run (or worse still end up rusting in the shed behind the lawn mower unused).

As with most things in life, you get what you pay for. Our Dutch and German machines are dependable and built to very high quality standards and are far better value than cheaper ‘built-to-a-price’ machines.

Can 600,000 Dutch men and women be wrong? The Dutch know a thing or two about bicycles and there are over 600,000 Sparta e-bikes whizzing round Holland today.

If you’d like to spend less, have a look at our used e-bike section. You will find a range of second hand, ex-rental and ex-demo e-bikes, all ‘built-to-a-quality-standard’ by Europe’s finest manufacturers. 

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How can I pay for my e-bike?

We can accept online payments via Visa, Mastercard, Delta, Solo, and Maestro. If you would prefer to pay by cheque, bank transfer or by card over the phone, please contact us by email or telephone.

Email: info@justebikes.co.uk
Telephone: 01728 830 817 / 0208 960 9848

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When will I receive my e-bike?

We carry the largest stock of quality e-bikes in the UK and most orders can be fulfilled from stock and be delivered to your door by our staff within 7 working days.

Once your order has been processed you will receive an order confirmation via email – or telephone if you selected this option at checkout. This will include a suggested delivery date and time.

If you are happy with the proposed delivery time you don’t need to do anything else – we will telephone you the day before delivery to make sure you will be in to receive your e-bike and have set time aside for us to show you how your e-bike works and for your first test ride.

If your chosen model and frame size should be temporarily sold out, your order will automatically secure one from the next available consignment. The order confirmation will include details of when the next consignment will arrive at our headquarters and provisional date and time for our staff to deliver your e-bike. We will also contact you to discuss the merits of other models of similar performance, frame type and size that are available sooner from stock.

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How do e-bikes work?

Energy is supplied from a rechargeable battery which provides power to an electric motor mounted in the frame or in the front or rear wheel. In high quality EU-manufactured models the assistance level is directly proportional to the amount of effort applied to the pedals.

The experience is similar to that of riding a conventional bike, but the effort required is much less – on full power you can whiz along at 25mk/h and it seems the effort required by you amounts to no more than the weight of your shoes on the pedals.  No jolts, no shocks – just like riding a bike only much easier!  See our What Is An e-bike section for more details. 

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How fast will it go?

As fast as you can pedal!

The electrical assistance can whiz you along at 27.5km/h – which is much faster than most can or do pedal a conventional bicycle – but by law the assistance must drop off at this point so if you’d like to go faster you can but you’re on your own! 

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How far will it go?

Range varies depending on what type of battery your e-bike has and what level of assistance you choose. For example, on a flat road some of our e-bikes are capable of covering 160 miles on a single charge.

Note. Range is also affected by variables such as rider weight, road conditions, terrain, and wind direction. If you’d like to discuss a particular route to work or Alpine mountain pass please don’t hesitate to call or email us for advice.  

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How hard do I have to pedal?

On a flat road our e-bikes will cruise at 27.5km/h with little more than the weight of your shoes on the pedals.

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How long does it take to recharge the battery?

Between 2 and 3.5 hours (depending on battery size selected) from flat to fully charged.

Batteries fitted to our e-bikes have no ‘memory effect’ so don’t need to be flat before you recharge –  you can top-up any time you like without fear of damaging or reducing the long term life of the battery.

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How much does it cost to recharge the battery?

About 2 pence.

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Do I need a license? Do I have to pay for road tax or an MOT, wear a cycle helmet, or take out insurance?

No. No, No, and No.

Because our e-bikes are made in Europe they comply with the EU legislation that classifies them as bicycles, so you don’t need a license, road tax, an MOT or insurance.

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How old do I need to be to ride an e-bike?

Only 14!

Anyone 14 years of age or older can ride an e-bike on Highways in Great Britain.

Children are allowed to ride our SPARTA Tandem e-bikes if the person in control (front seat) is 14 or over.

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I’m in a hurry! How do I get faster delivery?

If you just can’t wait and would rather not travel to Suffolk, London or Leicester to pick up your e-bike,  please email or telephone us: Next day delivery can be arranged!

Email: info@justebikes.co.uk
Telephone: 01728 830 817 / 0208 960 9848

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If I change my mind can I cancel my order?

Yes, right up to the very last minute.

Note:  After you have inspected the e-bike, completed the test ride, and agreed that the one we have delivered is the right e-bike for you, the sale will be complete. Please be sure you are happy with everything before we leave as we cannot accept returns or give refunds once our delivery staff have driven away unless the e-bike can been shown to have a design or manufacturing fault. We then retain the right to determine the appropriate remedy, be that on-site repair or replacement of a part, a replacement e-bike, or full or partial refund. If the reason you decide not to accept the bike could have been established easily before you ordered it (eg order a white bike and later decide you prefer black) we reserve the right to make reasonable charges for setup/delivery/collection and any work done to the bike after the order was placed.

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Can I take my e-bike on a train?

Yes.

e-bikes are treated in exactly the same way as conventional bikes. Different train operating companies have different rules for carrying bicycles, so best to check with them before your journey but as a general rule bikes travel free and folding bikes are best for peak travel times.

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Does the extra weight make it difficult to cycle without assistance?

No.

Modern e-bike batteries are very light and few people notice the difference between riding a conventional bike and an e-bike with the assistance switched off. 

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Do e-bikes recharge their batteries when you pedal? Or when you brake?

Not while you’re pedaling, but some Sparta models now have KERS (like Formula 1 racing cars) that recharges the battery when you’re braking.

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